Application Deadline: August 8, 2025
Company: Abay Bank S.C
Location: Branches under all districts except Dire Dawa
Position: Customer Service Officer (CSO-II)
Job Type: Full-Time
Salary: As per the Bank’s Salary Scale
Focus Keyword: Customer Service Officer Jobs in Ethiopia 2025
About Abay Bank
Abay Bank S.C. is one of Ethiopia’s rapidly growing private commercial banks, known for offering inclusive and customer-focused banking services. Since its establishment, the bank has remained committed to innovation, service quality, and nationwide accessibility. With a dynamic operational framework, Abay Bank is dedicated to attracting and developing fresh graduate talent.
Job Summary: Customer Service Officer (CSO-II)
This entry-level role is ideal for fresh graduates aspiring to start a career in the banking sector. As a Customer Service Officer, you’ll play a vital role in front-line service delivery, assisting customers and ensuring smooth day-to-day banking operations.
Minimum Qualifications
- Educational Background:
- BA in Accounting, Business Management, Management, Banking & Finance, Economics, or related fields
- Graduation Year: 2024 or 2025
- CGPA Requirement:
- Females: 2.50 and above
- Males: 2.75 and above
- National Exit Exam: Must be passed
- Experience: Not required
- Age Limit: Not specified
Key Responsibilities
- Deliver efficient front-line banking services
- Handle customer payments, inquiries, and collections
- Promote deposit mobilization through customer engagement
- Prepare and balance daily cash and reports
- Ensure accuracy in receipts, records, and customer communication
- Maintain high standards of customer satisfaction
Why Join Abay Bank?
- Entry-level banking opportunity for new graduates
- Strong growth and training prospects
- Inclusive work environment and supportive culture
- Exposure to innovative banking technologies
- Clear career path in a reputable financial institution
How to Apply
📍 Option 1: In Person
Submit your credentials at Abay Bank Dire Dawa District Office (Located near Sabian, next to MM Hotel).
🌐 Option 2: Online Application
Apply via the official Google Form link provided by the bank (make sure to complete all required fields accurately).
Important Notes
- Applicants who do not meet the minimum criteria will not be considered.
- Only shortlisted candidates will be contacted.
- Make sure to submit accurate and verifiable information.